Customer Operations Specialist

What is the Role:

Customer Service Operations play a significant part in the overall bank’s Strategy, and we are at the forefront of the Customer agenda. The team provides support to the branch network and departments across a vast number of processes. Our extensive experience and knowledge in customer engagement, together with our understanding of customer needs and local expertise has allowed us to constantly meet and exceed our Service Level Agreements. The successful candidate should be highly motivated with the capability of working on their own initiative or within a team, excellent communication skills are a must. Team Engagement and innovative thinking is essential for this role. We are seeking candidates who have experience in Banking, Financial Services, Compliance, Mortgage Operations, or Customer Operations. Candidates should have a strong understanding of customer-focused processes, regulatory requirements, and operational procedures gained from working in any of these environments.

Key accountabilities:

• Ensures Accountability - Takes personal responsibility for meeting individual deadlines and works to meet team goals.
• Customer First – Keen to deliver a level of service that often exceeds customer expectations.
• Process Improvement – Identify opportunity for process improvement and implement solutions to enhance efficiency and effectiveness.
• Collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
• Communication – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.

What you Will Bring :

• Strong customer service ethos
• Excellent telephone manner
• Strong organisational skills
• Adaptable and the ability to learn quickly
• Good interpersonal and communication skills
• Proven ability to quickly adapt to new environments and to gain an understanding of new processes, applications, and procedures
• Basic knowledge of Microsoft Word, Excel, and Outlook an advantage.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.