Sales Hire Controller

Sales Hire Controller

At  Osborne , we are currently recruiting for a  Sales Hire Controller to join a leading equipment hire business based in  Drogheda, Co. Louth .

This is an excellent opportunity for an organised and customer-focused professional to join a busy and supportive team. The successful candidate will play a key role in supporting customers, coordinating hire enquiries, managing administration processes and assisting the Trade Counter team to ensure a seamless customer experience.

For You:

• Competitive salary €37k-€40k DOE
• Opportunity to join a growing and well-established business
• Supportive team environment
• Career development opportunities
• Full training provided

Responsibilities:

• Act as the first point of contact for customers, handling hire, sales and service enquiries in a professional and efficient manner.
• Deliver exceptional customer service, ensuring all customer queries are managed promptly and effectively.
• Prepare and follow up on customer quotations, ensuring all information is accurate and up to date.
• Process customer orders and maintain accurate records, documentation and contracts.
• Coordinate with operational teams to ensure customer requirements are fulfilled efficiently.
• Update and maintain CRM and hire management systems with customer information and actions taken.
• Create hire contracts, picking lists and associated documentation.
• Support the Trade Counter team during busy periods, annual leave and absences.
• Assist customers at the Trade Counter, providing a professional and positive customer experience.
• Process payments and assist with general customer account administration.
• Liaise with suppliers when required to support customer needs.
• Carry out a range of administrative duties while maintaining a high level of accuracy and attention to detail.

Requirements:

• Previous experience in a customer service, administration, sales support or hire desk role.
• Strong administrative and organisational skills with the ability to manage multiple priorities.
• Excellent customer service skills with a professional and friendly approach.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office, including Outlook, Word and Excel.
• Ability to work effectively on your own initiative and as part of a team.
• Excellent attention to detail and accuracy.
• Experience working in a fast-paced environment.
• Previous experience supporting a Trade Counter environment would be an advantage.
• Experience within the plant hire, construction, builders merchants or equipment hire sector would be highly advantageous.
• Knowledge of plant machinery, construction equipment, powered access, forklifts or related products is desirable but not essential.

Skills & Attributes:

• Customer-focused mindset with a commitment to delivering outstanding service.
• Highly organised with excellent planning and time-management skills.
• Strong administrative and coordination abilities.
• Proactive, adaptable and solution-oriented approach.
• Positive attitude with a willingness to support colleagues across multiple departments.
• Team player with excellent interpersonal skills.
• Ability to remain professional and organised while managing competing priorities.

For more information, please apply through the link provided for the attention of Debbie Sweeney or call Osborne Recruitment on View phone number on osborne.ie.

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

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