Night Manager

The Galway Bay Hotel is seeking an experienced Night Manager to join our management team.

This is a fulltime position working five nights per week. The successful candidate will take full responsibility for the smooth running of the hotel during the night shift (11:00pm-7:30am) and is expected to fully own the role, ensuring all tasks, checks, and nightly walks are completed to standard.

Main Duties

• Ensure all key hotel areas are manned and operating smoothly throughout the night.
• Liaise with other Senior Hotel Managers in relation to hotel operations.
• Supervise all departments during shift hours.
• Oversee Night Porters and support them in their nightly duties.
• Handle guest queries, complaints, and issues professionally and efficiently.
• Provide checkin and checkout services at Reception when required.
• Conduct regular security and fire checks and carry out fire and accident drills.
• Attend management meetings approximately once per month.
• Ensure compliance with Health & Safety standards for yourself, colleagues, and guests.
• Carry out the Night Audit using the Micros/Opera system, including cash balancing, printing revenue reports, and posting room charges.

Requirements

• Fluent spoken and written English
• Proven experience in a supervisory or managerial role
• Excellent customer service and interpersonal skills
• Ability to work independently and take full ownership of the night operation
• Strong IT skills
• Flexibility, adaptability, and a proactive approach
• Previous experience in a similar Night Manager role is desirable

Why Join Galway Bay Hotel?

• Competitive salary (based on experience)
• Access to our leisure centre & wellness programmes
• Meals on duty
• On-site parking
• Team-building events and staff recognition awards
• Continuous training and development opportunities
• A supportive, team-oriented environment where your contribution is valued