Reservations Agent

We are looking for a Reservations Agent to join our team!

A little about the role:

You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings at the hotel.

This role will involve delivering a high level of customer service, great attention to detail and working as part of a team.

We are looking for an ambitious, energetic & guest focused individual to join us.

Working Hours can vary on a shift pattern from 8.30 - 18.30 plus one weekend a month upon completion of training.

Main Responsibilities:

Answering inbound calls for Hotel Bedroom Reservations

Responsible for inputting Hotel Bookings onto the hotel's various systems

Responding to email enquiries about hotel facilities and hotel availability in a timely manner

Daily Administration Tasks

Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.

Working as Part of a Team

Benefits of working with us:

• Best Employer in Ireland's Hidden Heartlands 2026 (Failte Ireland Employer Excellence Awards)
• Quality Employer Award - Best in Class Expert Level 6 awarded by Irish Hotel Federation
• Outstanding Employer Gold 2026 Accreditation by Failte Ireland
• Best Workplace Ireland in Hospitality 2025 for 4th year in a Row by Great Place to Work Ireland.
• Top 20 Large Best Workplace Ireland
• Awarded Great Place to Work Special Award 2025
• Outstanding Employer Gold 2025 Accreditation by Failte Ireland
• Gold Menopause Workplace Excellence Accreditation 2025
• Menopause Excellence Workplace Best Champion Network 2024
• First Dementia Inclusive Alzheimer's Friendly Hotel in Ireland
• Investors in Diversity Bronze - Centre of Diversity
• Gold Award at Irish Accommodation Service Institute (IASI)
• Gold Awarded for our Environmental Sustainability in Tourism Industry awarded by 50 Shades Greener
• Diamond White Flag for our Leisure Club
• PGA Silver Flag for Golf Club & Club House

• Full training provided.
• Employee Discounts & Incentives
• Full nutritious meals Provided.
• Free use of Gym & Leisure Centre
• Active Employee Health & Wellbeing Programme - Yoga, Mindfulness,
• Employee assistance Programme - free confidential helpline
• Active Employee Social Club
• Company Pension Scheme
• Company Sick Pay Scheme
• Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.

If this sounds like the role is for you, apply now!