Customer Service & Operations Support

Customer Service & Operations Support

Full Time | Permanent | South Dublin | On Site

My client is looking for a friendly, organised and adaptable person to join their Operations team. This is primarily a customer service and support role, dealing with customer queries and tickets, processing returns, arranging replacement toner orders and providing general support to the Operations team. Full training will be provided, so previous experience with specific internal systems is not required.

Key Responsibilities

• Respond to customer queries by phone and email
• Manage and update customer service tickets
• Process customer returns and follow them through to completion
• Arrange replacement toner orders for customers
• Keep customers updated on the progress of their requests
• Liaise with suppliers and internal teams when required
• Maintain clear and accurate notes on customer tickets
• Assist the Operations team with general administrative tasks
• Provide additional support to Purchasing and Customer Service during busy periods or staff absence

Requirements

• Previous customer service experience
• Strong communication and customer service skills
• Comfortable dealing with customers by phone and email
• Good working knowledge of Microsoft Office, particularly Outlook, Excel and Teams
• Organised with strong attention to detail
• Able to manage multiple tasks and see them through to completion
• Comfortable learning new systems and processes
• Flexible and willing to support other members of the team when required
• Experience using a ticketing system would be an advantage but is not essential

Benefits

• 20 days annual leave, increasing with service up to a maximum of 25 days
• Employee Assistance Programme (EAP)
• Free on-site parking
• Ongoing training and development opportunities
• Supportive team environment
• Monday to Friday working hours
• No weekend or shift work

If you would like to discuss this opportunity further, please send your CV to View email address on aplitrak.com.