Job Purpose

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence.

This amazing opportunity operates on a full-time contract working Monday - Friday 7am - 7pm, and will be based within one of our trophy buildings in Chancery Lane.

We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum including bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
Anticipate any action client requirements in a professional manner.
Provide a consistently professional service at all times
Issue visitor passes using the agreed sign-in and out policies and procedures
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
Ensure all fire exits are kept clear. Health & Safety issues are reported
Ensure all landlord contractors access it pre-authorised and in accordance with risk assessment/permit-to-work conditions
Carry out building patrols where required
Provide administrative support/incident report writing
Ability and foresight to create a safe environment for all guests and visitors
Maintain a high-security awareness at all times
CCTV interaction where required
Complete a full detailed handover at the end of each shift
First Aid and Banksman training required

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards of customer service delivery
A keen interest and high level of systems/technology and computer skills would be an advantage
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Intuitive customer-related logic
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Confidence and common sense to access and utilize expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
Have a high level of security awareness
Valid SIA licence required
5 years of continuous work employment history without gaps and verifiable work history

What We Offer

A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities
Licence Upskill- where applicable
Perk Box- Employee discount scheme
Laundry service for tailored uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme
Employee Health Cash Plan for you and your dependants

If invited to an interview please provide the following forms of identification:

SIA (if required)
3 x proof of ID (1 photographic)
Right to Work
HMRC tax record

PROception Guest Ambassador