UPMC's Radiotherapy Department are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward and pleasant as possible.

The candidate will be a team-player who is adaptable, responsive, and learning-minded in a fast-paced environment.

They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.

Key Responsibilities:

Meet and greet of patients/ visitors.
To deal with patient queries in relation to Radiotherapy services, treatment appointments, transport etc.
Proficient use of the electronic medical record.
Managing the patient appointment schedule efficiently and effectively.
Be able to multitask in a busy role, working within a multi-disciplinary team.
Have excellent communication skills and attention to detail.
Be responsible for confidentiality of patient information at all times.

Skills & Qualifications Essential to the Post

Have previous relevant work experience.
Have excellent Customer Care Skills in a patient focused environment.
Have excellent interpersonal skills and telephone manner, and the ability to communicate effectively with all key stakeholders.
Have knowledge of all Microsoft packages and experience of a Hospital Administrative System is advantageous.
Have strong organisational skills and attention to detail.
Be able to work in a fast-paced customer-based environment.

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.
Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.

This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Radiotherapy Department and the post holder develop, this job description may be subject to review in light of the changing needs of the service.

Access to Care Advisor (UPMC Radiotherapy Department, Cork)