Job Ref:

2333

Job Title:

Digital Data Analyst

Location:

Dundrum - Dublin 16

Closing date:

Close date not set

Vacancy Description

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don’t lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they’ve made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

So if you want to make a difference every day, we’d love to have you.

Digital Data Analyst

The Data Analyst will play a key role in understanding our customers and performance drivers. You bring data to life – partnering with collaborators to add insight and analysis to key decision-making processes. Working as part of an agile team you will help the team understand the performance of our customer journeys and impact the team is making on our key business goals.

As part of a cross functional agile squad, you will delve into customer behaviour, providing insight into performance and formulating actionable recommendations to optimise key customer journeys. The customer is at the heart of our business, you will be responsible for growing the teams' understanding of our customer and ensuring we always put their experience first. Using a range of visualisation and data sources you will be tasked with analysing and identifying new opportunities and efficiencies for the digital business, helping the team to make data driven decisions.

Key Responsibilities:

Collate data and insights from a range of visualisation tools and data sources to reach the most accurate conclusions.

Use data and logic to understand customer behaviours and performance drivers to develop actionable insights.

Formulate recommendations for the business from onsite experiment reviews or deep dives on customer behaviours.

Effectively communicate and support recommendations to the wider team and relevant collaborator.

Encourage a data led approach to the decision-making process within the digital team.

Work closely with the agile squad to understand what impact initiatives have on customer experience and how we can initiate the next best action.

Report on progress against key performance indicators assigned to your agile squad.

Who are we looking for?

3+ years commercial experience in a customer focussed analytical, statistical or quantitative role driving business decisions.

Must have hands on experience with data analysis tools, specifically advanced proficiency with Web Analytics Tools (e.g. Google Analytics, Adobe Analytics, Hotjar), Excel, SQL

Previous track record of working across a complex organisation.

Previous track record of managing a variety of partners.

Previous track record of working with data to create business insights and recommendations.

Previous experience working in Agile teams to make data driven decisions.

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status