SERVICE AND SECURITY TO GUESTS DURING NIGHT

Is available to register, process, and greet guests promptly
Checks the daily arrival list
Welcomes guests to the hotel
Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
Prepares night audit reports as requested
Allocates rooms and issues appropriate keys
Handles incoming guest room reservations
Handles reservations for guests with rental cars, restaurants, etc

. * Is aware, at all times, of current room status and room availability

Increases hotel revenue by promoting food and beverage alternatives within the hotel
Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
Adheres to hotel policies regarding the use of cash banks
Demonstrates teamwork by co-operating and assisting colleagues as needed
Keeps effective key control
Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
Control and maintain access to hotel
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
Fully understands the hotel's fire, emergency procedures
Follows emergency procedures to provide for the security and safety of guests and employees
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
Accepts flexible work schedule necessary for uninterrupted service to hotel guests

Night Porter