Job Purpose

We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 6-Star service delivery whilst maintaining a subtle, yet visible security presence.

The role of our guest ambassador is to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

Deliver a 5-star guest experience at all times

Provide a professional first impression and deliver beyond client/visitor expectations

Provide and maintain a consistently superior level of customer service at all times

Ensure all visitors experience the full customer journey

Anticipate and action client requirements in a professional manner

Addressing and dealing with complaints

Administration duties as and when required

Will be required to cover the front desk while on duty

Provide a consistently professional service at all times

Issue visitor passes using the agreed sign in and out policies and procedures

Communicate where required visitor or client arrivals with a high level of discretion

Handle incoming telephone calls and enquiries in an efficient and sincere manner when required

Ensuring all H&S policies are adhered to

Ensuring that no unauthorised persons are permitted in prohibited areas.

Maintaining an accurate record of any incidents that occur

Handle mail and courier enquiries with discretion and sensitivity

Ability and foresight to create a safe environment for all guests and visitors

Maintain a high-security awareness at all times

Maintain the integrity of the building

SIA License, CCTV interaction

Complete a full detailed handover and the end of each shift

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Holds a true passion for high standards of customer service delivery

Ability to provide a 6-star guest experience

Previous experience in security, concierge or a customer service-facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Intuitive customer-related logic

Excellent telephone etiquette

Ability to work independently with confidence, using own initiative as required

Look for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Confidence and common sense to access and utilize expert resources when making decisions

Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.

Experience and confidence in completing Incident Reports

Maintain and practice a high degree of confidentiality at all times

Have an acute sense of security awareness

Valid SIA licence preferred but not essential

5 years of continuous work employment history without gaps and verifiable work history

What We Offer

A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities
Licence Upskill- where applicable
Perk Box- Employee discount scheme
Laundry service for tailored uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme

Employee HSF Scheme

If invited to an interview please provide the following forms of identification:

SIA (if required)
3 x proof of ID (1 photographic)
Right to Work
HMRC tax record

PROception Relief Ambassador