Overview of Role

The Medical Secretary team provide administrative support to a selection of Consultant's across the following specialities in UPMC Whitfield Hospital:

Urology, Oncology, Haematology, Orthopaedics, Cardiology, Dermatology and General Surgery.

The Medical Secretary is responsible for the efficient processing of all the Consultants practice, patient pathway, and excellent patient experience throughout the Hospital.

This role is a fixed term Maternity leave cover for the Oncology service in UPMC Whitfield.

Duties & Responsibilities

To be responsible for the medical secretary function for the Hospital suites. To meet, greet and book in patients on the day of the clinic in an efficient manner.
Flexibility to cover evening clinics when required.
Have a clear understanding of the patient pathway throughout the Hospital.
To provide an efficient service in setting up and expansion of clinics as required. This will involve promptly dealing with phone calls, and referral letters from GP's. Contacting patients regarding appointment times and fees to be paid.
To request and gather information from other hospitals as required by consultants, such as scans, histology reports, pathology reports, etc.
To handle cash payments for the consultants and ensure same is entered on the system and balanced daily.
To ensure that all billing of patients takes place on a prompt and regular basis and all patient accounts are kept up to date.
To complete any medical reporting required after consultations have taken place in a timely manner and ensure copies are sent to referring GP's and Consultants.
To deal with any patient enquiries as they arise as promptly as possible.
To maintain proper and efficient filing systems for each consultant as required. Keep the practice software always updated (IPMS/ Aria/ Imeddoc/TPRO).
To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
To work closely with the hospital referrals and scheduling teams strictly adhering to the hospital booking policy to ensure that all patients are booked within the correct timeframe.
To answer telephone calls in a polite, courteous, and professional manner, taking messages or distributing calls as appropriate.
To carry out any training duties as necessary for relief staff / work experience staff for holiday cover.

Qualifications & Experience

Medical Secretary or Business Secretarial Qualification
Excellent working knowledge of Microsoft Office Packages.
Experience of IPMS hospital system, Imeddoc and TPRO desirable.
Minimum 2 years' experience in a similar role

This job description is intended to be an outline of the areas of responsibility. As the UPMC Whitfield Hospital and the post holder develop, this job description may be subject to review considering the changing needs of the Hospital.

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.
Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.