Job Title: Client Services Executive (m/w/d)

Location: Dusseldorf, Germany

Job Type: Full-time

Salary: €35,000 DOE

About the Role:

As a Client Services Executive, you will play a crucial role in fostering positive relationships with our valued property owners. Your primary responsibility will be to ensure a high level of customer satisfaction by addressing client inquiries, providing proactive communication, and implementing effective solutions to meet their unique needs.

Key Responsibilities:

Client Communication: Serve as the main point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.

Relationship Building: Cultivate strong and lasting relationships with clients, understanding their goals and objectives to tailor our services accordingly.

Problem Resolution: Collaborate with internal teams to address and resolve client issues, ensuring a smooth and efficient resolution process.

Proactive Engagement: Anticipate client needs and provide proactive communication on market trends, property performance, and other relevant updates.

Policy Education: Educate clients on relevant policies, procedures, and industry best practices to ensure compliance and mutual understanding.

Feedback Collection: Gather feedback from clients to continuously improve our services and identify areas for enhancement.

Requirements:

Customer-centric experience is desirable.

Fluency in German and high level of English.

Bachelor’s degree in Business, Real Estate, or a related field is preferred.

Strong communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner.

Problem-solving mindset and the ability to navigate challenging situations with tact and diplomacy.

Knowledge of real estate industry practices and property management is preferred.

To apply, please submit your CV and a concise note outlining your relevant experience to Emily Mason or Darren Geraghty via the provided link.

Job Information

Job Reference: BBBH13015_1701246296

Salary:

Salary From: £35000

Salary To: £35000

Job Industries: Multilingual & Call Centre

Job Locations: Düsseldorf, Nordrhein-Westfalen

Job Types: Permanent

Job Skills: Customer Service, Administration, Communication skills

Job Information

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