Role Purpose

Reporting to the Manager of Facility Engineering.
Responsible for facility maintenance support, installation (own and customer related) transmission related platforms.
Customer order delivery and ongoing service management.
Support local network operations.

Key responsibilities

To build out the EXA infrastructure networks & facilities as required to ensure industry leading service performance.
To provide local multi-vendor telecom field operations and maintenance services, to ensure industry leading service performance.
To support and ensure a smooth customer experience in conjunction with the Pre-Sales, Service Delivery and Post-Sales teams for all regional orders.
Support the Network Operating Centre (NOC) as needed to maintain facility and network continuity.
To ensure that all design changes, works documents, new network deployment and customer deployments are executed as per design process.
To work with First Line Maintenance partners to ensure Preventive and Corrective maintenance is executed according to the required standard and per agreed SLA.
To work within the Regional Infrastructure budgets while continuously seeking cost saving and efficiencies across all budget lines.
To ensure good quality network as built design handover to Network Operations.
To assist NOC with escalations to local suppliers during service delivery and all operational stages when required.
As part of On Call support rota enabling 24x7 cover to fulfil operational activities.
Ensure suppliers work in accordance with local safety and security rules.
Support facility security and management of access control systems.
Carry out health and safety audits in office and data centres highlighting any issues to line manager.
Support EXA compliance team in maintaining office and facility security and quality accreditations.
Maintain accurate power and space capacity records related to the regional DC and Facilities.
Produce and maintain documentation and records e.g. DC project drawings, builds, contracts, floor plans etc.

Individual Profile

Field engineering experience working in telecoms to include data centre or building environmental systems.
A knowledge of telecommunications and data networking
Experience of telecommunication cabling, fibre/copper patching and equipment installation.
Strong project management skills.
Ability to manage multiple projects.
Good commercial awareness and negotiation skills
Self-motivated with good organisational skills.
Able to work under pressure and able to resolve problems.
Ability to adapt in a multi-cultural environment.
Clean driving license
Good English written and spoken mandatory.
Good understanding of telecommunications: IP, SDH, DWDM, Infrastructure, OTDR testing.
Good understanding of all aspects of technical building construction and systems (power, airco, fire suppression, security) in the telecom environment
Prior experience in deployment of network infrastructure projects, facilities, and relocation projects.
Awareness of Health and Safety management
Proficient in the use of Microsoft Office software

Our working environment

We are committed to working in the location where we do our best work. As a small and growing company with great offices in great locations, most employees will aim to be in the office 3 days a week and 2 days working from home/ other locations.

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.

Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.

All successful applicants will go through background screening.

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Facility and Field Engineer