Director of Operations

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the KeepWell mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through a number of reward and recognition schemes, as well as through our learning and tailored personal development

We are Mitie, the future of high-performing places.

Role Profile:

As part of the Irish Senior Leadership Team (SLT) you will play a key strategic role in helping shape & implement our Business Strategy.

It is key that you have the ability to lead and deliver in an autonomous senior role, whilst displaying the right positive Leadership behaviours, that drive high levels of employee engagement.

Reporting directly to the MD of Ireland you will have overall accountability for providing exceptional service to our clients and ensuring operational excellence across our client portfolio. Leading a team of senior operations mangers to ensure we have strong client & contractual relationships in a commercial manner, ensuring compliance with Mitie's policies, values and behaviours.

Key Deliverables :

Collaborating with the senior executive team to develop and execute the organisations strategic plan.

Providing strategic direction and leadership for the organisation's day to day operations.

Ensure delivery of all operational KPIs across your teams.

Build & lead high performing operational teams.

Foster a culture of accountability, teamwork & a solution focused approach.

High response rate to customer's needs, and a focus on improving overall customer experience.

Driving a solution-based culture at all levels within you teams.

Ensure you are Leading " through" your teams to deliver an exceptional service to your clients.

Drive a high level of positive Engagement with all your teams and ensuring you and your senior leaders are leading by example and are having a positive impact on our culture each and every day.

Demonstrate a high level of execution in our 5 key performance areas:

- Leadership

- Commercial Acumen

- Relationships

- Culture

- Growth & Delivery

Ensure you are the final point of all operational escalations and have the capacity to find and drive client solutions and you are in full control of your stakeholder matrix.

Implement senior client review process to identify additional sales opportunities.

Align to all central functions to enhance existing service offers, & drive service initiatives to your team and your clients.

Challenge and continually review how we work and operate to drive improvements and best practice.

Challenge existing team structures and have a flexible approach to meet client's needs.

Build crosssector and crossfunctional relationships to enhance business efficiencies.

Taking care for your own health and safety and that of others who may be affected by what they do or what they fail to do.

Ensure that contracts under your control are implementing all relevant QHSE procedures.

Monitor and review QHSE incidents and corrective and preventative actions in all sites under their control.

Individual Profile

15 - 20 years' experience in senior leadership roles.

Experience managing hard/technical services is essential.

Clear ability to lead large teams including senior operations managers / directors.

Exceptional strategic thinking & problem solving and decision-making skills.

Positive leadership behaviours which drive inclusion & cultural change.

Ability to cultivate strong and lasting client relationships that can withstand change.

Record of delivering financial KPIs year on year.

High Responsivness with a can do / solution focus attitude

Strong self-awareness with the ability to change as required.

Creates a sense of fun and can-do attitude amongst their team.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.

Mitie is an equal opportunity employer.