Privacy Operations Lead - Europe

As the Privacy Operations Lead Europe, you will be responsible to lead the Privacy Operations team and coordinate the first line of responsibility on all privacy related matters across Europe to ensure DLL acts in compliance with data protection regulation, protecting sensitive customer data and maintaining the trust of our customers and partners. You will lead a team of Privacy Operations Officers to align activities across all European countries.

In short:

Coordinate and oversee alignment on the Privacy vision and mission for all matters embedding the group privacy framework into the business, complying with GDPR, local privacy laws and the DLL Global Privacy Framework.
Lead the European Privacy Operations team to coordinate the ongoing management of the privacy framework and associated projects in consultation with the Global Privacy Office and senior executives.

Find out more here about how you can unleash your full potential at DLL.

Day to day:

Direct and align the management and update the local Record of Processing Activity (ROPA) in the global privacy management system (One Trust) working in consultation with the Privacy Operations team, Global Privacy Office, Head of Legal, Head of Operations, Head of Compliance, and other senior managers or subject matter experts to ensure both existing and new services, products or processes comply with privacy obligations
Oversee application of the Global Procedure on Data Breach Management to handle and investigate privacy incidents, breaches, and complaints promptly and effectively. Coordinate with relevant stakeholders to report and address incidents and mitigate effects of a data breach and apply corrective actions
Direct and align the completion of privacy risk and data protection impact assessments (DPIAs) to identify privacy risks associated with new projects, systems, or processes in accordance with the Global Privacy framework. Make recommendations for privacy safeguards and risk mitigation measures recommending enhancements to processes and IT
Oversee management of all Data Subject requests to exercise rights of access, deletion, objection, rectification, and information
Direct maintenance of a data sharing register for all sharing of personal data with third parties
Liaise with European and local legal teams to ensure data protection agreements are in place for all data sharing relationships with Supplier, Vendors, Dealers and Brokers
Responsible for coordinating review of changes to privacy legislation and lead the implementation of changes required to the privacy policies, statements and practices across Europe
Work with the Global Privacy Officer for reporting to, and receiving requests from local data protection authorities and representing DLL in respect of audits, investigations and legal claims
Oversee implementation of procedures and amendments to relevant systems to adhere to Global Records Management Policy and Records Retention Working in coordination with business process owners, system owners and legal counsel to manage all records compliantly
Creation, delivery and oversight of Privacy and Records Management training and awareness campaigns
Direct the compliant transfer of personal data to third countries both internal and external undertaking transfer impact assessments and applying appropriate contractual requirements and implementing supplementary measures
Direct the management of all privacy related queries from internal stakeholders and external partners, suppliers, and customers
- Periodically review the Global Privacy Framework, Privacy Notices, and privacy processes in light of changes in laws, regulatory or company policy and feed into the global review cycle
- Work with the Europe and local Risk teams to monitor compliance with the Global Policies and relevant regulations by undertaking regular risk reviews.

Measures:

Regularly report KPIs, incidents & breaches, regulatory changes, risk issues and exceptions and privacy considerations in EU transformation projects to Senior Management and the Group Data Protection Officer.

All members enjoy

Two working days per year volunteering for a local charity
Health and Wellness program including healthy food, free health checks, fun health & vitality activities
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs
Click this href="https://www.dllgroup.com/en/careers/benefits">link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Essentials:

Leadership
Critical Reasoning
Information Gathering and Analysis
Research & horizon scanning
Relationship Building
Communication
Collaborative Skills
Impact and Influence
Initiative
Conceptual Thinking
Sound Business Judgment
Self-reliant in approach and execution of compliance activities

Education and other credentials:

A bachelor’s degree in law/business preferred but not
Certified Information Privacy Professional (CIPP/E, CIPM or CIPT) certification or equivalent qualification in Privacy)
Additional certifications in privacy, information security, information management, information technology, business, or related field would be an added advantage.

Experience:

8-10 years’ experience demonstrating an understanding of data privacy and data handling
5 years’ experience leading a privacy team.
Experience performing privacy and/or security
Experience in data collection, analysis, and reporting
Experience drafting and implementing policies, procedures, and processes into an international organization.
Experience in the financial services industry, with specific experience in equipment leasing and vendor finance (preferred)

Technical/Functional skills and knowledge:

Knowledge of GDPR and local Privacy Regulations
Ability to take responsibility and be proactive on new matters and projects
Strong communication and interpersonal skills
Strong analytical and organisational skills
Practical approach to solving complex problems
Good knowledge of customer and service-oriented working
Demonstrated experience in working as part of international and cross-functional teams
Good people management and coaching skills
Comfortable making independent decisions
Strong sense of inclusion and teamwork
Advanced understanding of Microsoft Office Suite

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

Deadline for application: May 19th (Due to high volume of applications this requisition may close prior to posted close date)
The selection process may involve an assessment
Applications via email will not be reviewed. Please apply online via our career website.
DLL’s referral program applies
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For more information, please contact our Talent Acquisition Partner Natascha Hooi via natascha.hooi@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Operations Privacy Operations Lead Europe