Reservations Agent

Duties & Responsibilities

Handles all guests reservations via phone & email in an efficient manner in accordance with company standards
Experience of dealing with group / tour bookings from enquiry to arrival
Proactive upselling of all outlets within the hotel
Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail
Reports to the Reservations Manager on group/tour bookings with regards to status / revenue
Attends daily communication meeting to inform all teams of arrivals /revenue stats & selling rates

What You Need

A minimum of 1 year's experience working in a busy front office or reservations department within a hotel
Previous experience working with Hotsoft / Opera Cloud desirable
Good Organisation and administration skills with a high level of attention to details
Highly motivated and Team Player

About Us

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Job Types: Full-time, Permanent

Benefits :

Company events
Food allowance
On-site parking

Schedule :

8 hour shift
Day shift
Weekend availability