Role: Service Co-Ordinator
Location: City West
Job Type : Permanent - Full time
Salary: Excellent Package Available

Description
Service coordinator responsibilities include: Answering incoming calls/e-mails, booking and allocating jobs to technicians which included scheduled service jobs and breakdowns. Working with customers, service technicians, and sales to ensure customer success and operational efficiency.
Cover service inbox of calls placed by customers by e-mail or phone
Be point of Contact with customers and service technicians to gather as much information as possible re service issue
Efficient route planning of the area’s engineers using the available software to maximize efficiency and reduce travel time
Schedule labour in geographic areas – reactive calls and Planned Preventative Maintenance
Administration regarding customer specific subjects -using customer portals where required.
Follow up all service calls to close off or prepare Quotations for further work to be carried out
Contact with suppliers -Spare Parts Ordering -dealing with suppliers to obtain pricing of parts and estimated delivery dates
Liaise with Warehouse Operator regarding spare parts availability and having spare-parts ready and available in advance of Engineers visiting customer sites
Other service-related tasks
Part of Out of Hours On-Call Service Escalation Team

Knowledge, Skills and Abilities Required:
Excellent communication and interpersonal skills. Dealing with difficult customer will be required
Ability to work in a fast-paced environment and to tight deadlines
Ability to multi-task
Works well under pressure
Good geographic knowledge of Ireland
Excellent administration skills and attention to detail
Package
Competitive Salary available
Performance related Bonus Scheme
Company Pension Scheme

What’s next
Click “Apply Now” to submit your application and we will be in touch asap for our initial screening.
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