Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Operations Coordinator Located: Dublin Package: Competitive pay, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The Operations Coordinator will be responsible to deliver all operational support services which meet business needs and enables effective implementation of the operational strategy across Ricoh Ireland. Key Accountabilities:

To monitor the operations inbox and respond to email queries within the agreed two-hour SLA to ensure delivery of an operational support service which meets and exceeds our division and business SLAs
To ensure all day-to-day operational functions are owned fully, actioned correctly, professionally and responded to in a timely manner
To take ownership and support Business Processes such as Smart Returns, Smart Meter, eService and Siebel Toner management processes within the Operations Team
To ensure all Direct and Indirect sales orders requests are actioned in a timely and accurate manner, in line with company policies and inclusive of all legal documentative requirements. To also ensure any orders or reports channelled through the teams are actioned efficiently to achieve customer satisfaction as well as a completed status within the SLA
To work on annuity-based projects within the operations and service business units to delivery cost savings to the business
To become the process owner and escalation point for multiple external customer platforms and processes ensuring all matters are dealt with efficiently
Influence and build trusted relationships with customers/budget holders; through credible/specialist knowledge of all current and relevant process and offerings which fulfils customer requirements
To manage, develop and uphold compliance excellence, within a high performing team which fosters a culture to drive best practices and encourage positive behaviours, gain credibility and become a trusted advisers to our customers

We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh