DESCRIPTION:

Health Club Supervisor is responsible for supervising all aspects of operations of The Heritage Health Club. Ensuring delivery of Excellent Customer Service, assisting Health Club Manager in achieving company objectives and financial returns that meet budget.

Key Responsibilities:

Health Club Operations

Responsible for overseeing both the service and appearance of the Health Club areas.

Ensure that Health Club operates along with all company and departmental standards

To assist in the smooth flow of the guest's journey throughout the day.

Monitor fitness classes and Gym & Pool attendance and record on daily documentation

Ensuring that the highest possible guest service levels are always maintained.

Ensure that the Health Club team handle all guest enquiries and process service requests and booking requests quickly and efficiently.

Responsible for overseeing the cleanliness of the Fitness and Pool areas daily. These should be kept in a neat, tidy, and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.

Assist Health Club Manager in creating, updating and implementing SOP's for all the departmental procedures and policies

Responsible for managing guest complaints and effectively investigates, reports and follows-up on guest incidents while on duty. Ensures corrective measures are implemented to prevent a reoccurrence.

Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

Responsible for motivating retail sales

Regular daily walkthroughs of the Health Club and areas to review all Standards and Procedures and operational status of the Health Club. All issues to be recorded in DM Pro and Snapfix for follow up.

Dealing with vendors, suppliers when required

To oversee opening and closing procedures and daily Health Club operations.

Carry out daily briefing

Maintaining awareness of department security related to cash, stock and equipment and ensures all department procedures are followed.

Human Resources

To assist Health Club Manager in overseeing the implementation of the induction process and training programme for new employees, and monitoring ongoing and refresher training courses, ensuring employees are fully equipped and confident to carrying out their job roles.

To assist Health Club Manager in carrying out interviews, ensuring the interview and selection procedures are adhered to.

To continually assess performance of all employees, in the areas of attendance and timekeeping, sales, bookings, presentation, customer service, service delivery and general conduct and ability.

To maintain the motivation of employees through holding regular staff meetings, team learning and development programmes, and creating an enjoyable working environment.

To deal with all staff queries on a day-to-day basis, refer to HR when necessary

Inventory

To assist in overseeing ordering, storage and stock control, minimising stock loss.

Marketing

Assist with development of Marketing Strategies for the Health Club when required

To assist in creation, management, and growth of Fitness &Membership programs for Guests, Groups and Colleagues.

Create and present ideas for all fitness programs.

Create and present ideas to drive membership sales

Make sure all Health Club employees are fully informed about Health Club promotions, and a detailed procedure is handed out to the team

Training

Signoff on all Training List to ensure that standards and procedures have been understood.

Ensure that SOP's are created, implemented and continuously updated for all Health Club colleagues

Conduct & record regular refresher training for all staff

Carry out & record monthly health & safety refresher training.

Attend emergency responder refresher training.

To assist in Identifying training requirements from mystery shopper reports for Health Club employees

Guest Training programs

Devise training programs for members as required, tailored to suit individual needs and take account of injury/health/fitness and weight loss or other goals

Complete body composition tests and advise on programs and diet adjustments as necessary in response to individual results.

Provide ad hoc advice to members and guests on exercise programs, fitness goals and correct use of equipment, and dealing with recommendation of correct exercises for different injuries.

To assist performing fitness evaluations as and when necessary and personal programs.

Make sure personal training sessions with members / guests are completed to the highest standard and sessions tailored to their fitness goals

Make sure associated paperwork is completed

Guest Classes

Complete class cover during instructors 'holidays and arrange class cover when this is not possible

Cover emergency class cover whenever possible and ensure reception contact members booked onto classes in the event of cancellations when class cover is not possible.

Facility Management & H&S

Ensure all Health and Safety Policies and Procedures follow the H&S Manual and SOP's.

Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear

To maintain the highest standard of visual presentation in the Health Club , including the exterior of the building, furnishings, and fittings, displays, and the general appearance of guest and staff areas.

To oversee and monitor the Health Club maintenance programme, ensuring all mechanical and electrical systems, and all Health Club equipment is working.

To oversee the completion and delivery of all relevant administration and legislation regarding the building, including health and safety, and abide by all Company procedures in respect of site management.

Responsibility for the upkeep and maintenance of the pool and plant along with emergency response to same in the Spa Experience.

Departmental Meetings

During morning briefings ensure any issues are discussed and provide information of special attention guest and groups that may be in house

Attend morning hotel communication meeting when on duty

Attends Hotel departmental and management meetings as and any ad-hoc meetings when necessary.

Attend weekly one to one meeting with Health Club Manager

GENERAL DUTIES

Fully responsible for managing in all aspects of the Health Club and associated areas while on duty

Demonstrate through your behaviour and attitude the importance of the company vision and mission by exemplifying the company values.

Assistance to other members of the team and departments or any other reasonable request by the General Manager or any other member of the Management Team

To work as a team with other individuals and colleagues in the Company, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support.

Understand and abide by Company and departmental rules, policies, and procedures.

To perform any other reasonable duties as requested by the Health Club Manager or General Manager

Personal Requirements

Knowledge of the company mission, vision, and values

Strong leadership skills

High level of responsibility and accountability

Open and honest communication skills with teams, management

Proactive approach to dealing with staff

Proactive approach to dealing with seen and unforeseen challenges

Self-motivated, enthusiastic with positive approach

To be flexible in attitude, approach and in working hours

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks

Team player

Must have knowledge of current Fitness trends in the industry