...experience in customer service, social media management, and translation.
Experience with CRM platform such as Kustomer, Gorgias, Zendesk.
Exceptional written and verbal communication skills in English, and all supported languages.
Strong problem-solving abilities...
Remote job
...Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It’s well-funded...
...CD pipelines with Github.
# Maintain and improve our internal management systems .
# Respond to IT incidents and requests through Zendesk to ensure minimal downtime and loss.
# Enhance security infrastructure by using Okta for secure Identity management.
# Document...
...Reporting
Use email, slack and teamwork.com for project messages, to-dos, files and milestones
Use Sirportly (Similar to Zendesk) Ticket System for support inquiries
Weekly status meeting, bi -weekly scrum meetings mandatory to attend (12pm EST on Mondays and...