...provide product knowledge of Timber & Panel Products
Duties and Responsibilities:
Liaise with suppliers
Provide excellent customer service, dealing with customer queries phone/counter
Preparing quotations
Use of the In-House IT Software System
Handling customer...
...notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer;
~Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding...
...products (Farm & Agri Motor ) assuming interest and developing perspective of all aspects of product in portfolio affecting, pricing, customer outcomes and growth.
You will ensure that Agri products are suitable to meet the needs of our customers and are compliant in all...
...information in a way that establishes rapport, persuades others, and gains understanding.
~Ability to provide excellent service to all customers and meet deadlines.
~Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and...
...prepared for changes implemented
• Work closely with our Documentation manager to build out a quality assurance plan to ensure all our customer documentations are thoroughly checked annually and plans are put in place to ensure any changes required are brought through the...
...service providers
• Build and maintain strong relationships with new and existing suppliers
• Drive continuous improvement in customer experience and cost savings
Job Responsibilities
• Engage with all stakeholders and seek resolution on claims vendor...