Average salary: €42,764 /yearly
More statsSearch Results: 53 vacancies
...IT Helpdesk Support (Permanent Full-Time)
This role will provide resolutions to Help Desk service requests within a timely manner and will demonstrate technical expertise and exceptional customer service skills. The role will require an individual who is highly motivated...
...Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
Mobile device management including IOS and Android devices, Enterprise encryption solutions,...
...on the team.
About the role:
Gartner is looking for a well-rounded and motivated Technical Support Specialist to join its HelpDesk (Tier 1) support team which is responsible for building Trust as an enabling Partner that Delivers World Class Customer Support...
...support for e-commerce businesses across the globe through our three products:
eDesk - an eCommerce help desk, the only AI powered helpdesk solution built specifically for eCommerce
Repricer - a dynamic repricing engine
Feedback - an automated ratings management...
...support for e-commerce businesses across the globe through our three products:
eDesk - an eCommerce help desk, the only AI powered helpdesk solution built specifically for eCommerce
Repricer - a dynamic repricing engine
Feedback - an automated ratings management...
...effectively meeting the needs of their customers.
Key Responsibilities:
Service Management:
Enhance service levels through innovative Helpdesk strategies.
Implement and refine service processes to maintain high performance.
Manage End User device fleet to align with...
...field
Minimum 2-3 years previous experience as an IT support engineer or system administrator is required.
Experience using a helpdesk and ticketing system (Solarwinds, Autotask…)
Experience working with IT best practice frameworks (ITIL)
Experience in international...
...May be required on occasion to work out of hours and/or to participate in on-call rota.
Key Competencies & Skills
Knowledge of helpdesk solutions- SolarWinds, Service Now would be an advantage.
Good analytical skills and attention to detail with proven troubleshooting...
...flexibility in undertaking additional tasks that can arise or may be assigned in this role.
Record and track assigned tasks on the IT helpdesk system
Effectively engage and share knowledge with end users on IT related issues
Set up rooms for both in-person and virtual...
...identify any remedial works required to equipment in a timely manner
Communication of service issues and resolutions to the Company helpdesk and management
Completion of PPM and reactive reports in detail
Advise management of potential sales leads
Participate in...
...customer service skills.
Analyse customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Assist in evaluating new services, processes and technologies introduced at the...
...support for e-commerce businesses across the globe through our three products:
eDesk - an eCommerce help desk, the only AI powered helpdesk solution built specifically for eCommerce
Repricer - a dynamic repricing engine
Feedback - an automated ratings management...
...Responsibilities
Managing a range of contractors across our Premises & Facilities Department.
Management of hard and soft services helpdesk requests with a hands on approach ensuring all tasks are addressed and actioned promptly.
Assisting in the management of SLAs and...
...products
Work closely with local IT and Hardware teams and IT Manager to support all aspects of business as usual activities
Work on Helpdesk tickets
Work with production teams to identify opportunities for process automation
Develop a deep understanding of business...
...analysis of same to ensure successful implementation and prevent reoccurrence.
Provide support in response to calls logged with the Helpdesk. Management and monitoring of Laboratory Automation calls to ensure SLA/metrics are maintained.
Provide user training on new...
...workload, ensuring full compliance to individual client requirements.
Job Responsibilities
General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests
Run weekly helpdesk report for number...
...Encouragement, guidance and support to those that want to self-improve and up skill
An active Social Club
The Candidate:
~ The Helpdesk Support Technician should have all the following skills and experience:
~ Ideal opportunity for a junior developer to gain...
...platforms. In your role you will:
Provide day-to-day support and maintenance tasks to ensure smooth IT Operations.
Client support via helpdesk ticketing system.
Administration of Microsoft Active Directory on a Windows network.
Administration of Microsoft 365 (Exchange...
...with our clients. Previous experience working and overseeing a managed service, specifically within the IT Asset Management, Global Helpdesk Operations or AV services would be integral for this role. Previous experience working and managing large scale, globally distributed...
...health & safety risks to tenants, visitors, or employees, executing repairs where necessary and/or planning with the Asset Management Helpdesk for a third-party contractor to execute any required specialist works.
Execution of Fire Safety Block Inspections and reporting of...