JOB OPPORTUNITY: PLEASE READ BEFORE APPLYING

We are seeking candidates who are residents of Pakistan and select US states (Arizona, Georgia, New Mexico, Florida, Texas, and Indiana).

PK rate: 1000-1500 PKR/hour

About Us:

Are you passionate about customer service and intrigued by real estate? Join Ziprent, a fully remote property management company expanding into new territories. We're hiring Remote Relations Managers to deliver outstanding service to tenants and landlords.

As a Remote Relations Manager, you'll be pivotal in our daily operations, handling tenant issues, landlord communications, and property repairs. If you're tech-savvy, fluent in Spanish and English, and have prior property management experience, apply now and be part of our growing team!

About the Role:

This remote, full-time property management position involves handling a significant volume of emails and calls daily. Although remote, our team fosters a supportive environment. Candidates must reside in select US states or Pakistan.

Essential Job Functions:

Resolving tenant issues promptly
Keeping landlords informed about property status
Addressing inquiries for active listings via email, phone, and text
Assisting with new owner onboarding
Coordinating property maintenance tasks
Explaining our process to potential owner leads
Arranging photographer schedules
Crafting compelling listing descriptions
Meeting predefined performance indicators (KPIs)
Fulfilling additional duties as assigned

Required Skills and Qualifications:

Ability to work independently and manage priorities effectively
Proficiency in English (C2 level written and verbal)
Experience in a fast-paced, metrics-driven environment
Demonstrated track record of exceptional customer service
Excellent communication skills, with adaptability in tone and clarity
Tech-savviness, including software troubleshooting and VOIP familiarity
Access to a quiet workspace with reliable internet

Preferred Qualifications:

RE Salesperson License
Previous experience in high-volume sales, customer service, or helpdesk roles
CS or CIT degree
Fluency in Spanish and English
Background in Real Estate and property management
Prior remote work experience
Familiarity with Front (Email Management Tool)

Physical Requirements:
Extended periods of desk work and computer usage

Key Performance Indicators (KPIs):

95% call answer rate
Minimum 7 hours logged into phones per 8-hour shift
Average of 70 email replies per shift (1,400/month)

Position Schedule:
Preference for candidates available during:

Wednesday - Sunday 1 PM-10 PM Pacific Time
OR Friday - Tuesday 1 PM-10 PM Pacific Time

We are an equal opportunity employer, encouraging candidates from diverse backgrounds to apply.
Note: This job posting adheres to the legal standards of the United States and Pakistan.

Relations Manager (Property Management)